Orders not delivered to the customer
If the reason for the return of the order is Yourself Apparel's responsibility, we will refund the corresponding shipping costs (for example: defective products or products different from the items actually ordered).
For the refund to be made, regardless of the payment method, the customer must provide their bank details.
The customer may choose a bank refund or a refund voucher that can be used on a future order. The voucher will be valid for 12 months from its date of creation. After this period, no refund of any kind will be given.
If the reason for the failed delivery and return of the order is the carrier's responsibility, regardless of the payment method chosen, the customer should contact Yourself Apparel so that we can resolve the situation with the carrier.
Order cancellation
The customer may only cancel their order if it is not yet being processed. If so, they must contact Yourself Apparel by email at hello@yourselfapparel.com.
Order cancellation is only possible through the process mentioned above. Any request made through any other means cannot be honored.
Returns
If the customer wishes to return one or more items, they may do so within 15 days of receiving the order, provided the following conditions are met:
• Have the purchase invoice;
• Products must be returned with the tag attached and in the same condition in which they were received;
• Products must not have any odor, marks of use, or any alteration from the time they were received, and must not have been washed by the customer.
To exercise their right to return, the customer must contact our Customer Support by email at hello@yourselfapparel.com, specifying the order number and the description or reference of the product(s) to be returned. The refund can be made via bank refund or a refund voucher, which is valid for 12 months from its date of issue. After this period, no new refund will be given.
The customer should also bear in mind whether the product they wish to return was purchased as part of a promotional campaign and whether, for that reason, they received a free gift item. If so, they must return not only the product in question but also the gift they received with their purchase. Both products must meet the guidelines mentioned above.
The customer must send us the item(s) to the following address:
Yourself Apparel
Rua do Refujão, Nº728
4905-152 Tregosa
Portugal
If we receive an item that does not meet the conditions mentioned above, the customer will lose the right to a refund and will have 5 days to request that it be sent back, bearing all shipping costs.
Refund methods
Yourself Apparel will do its best to refund the customer quickly, within a maximum period of 5 days from receipt of the return at our warehouses.
For the refund to be made, regardless of the payment method, the customer must provide their bank details.
The customer may also choose to be refunded via a discount voucher, regardless of the original payment method. The voucher will be valid for 12 months from its date of creation. After this period, no refund of any kind will be given.
Return costs
If Yourself Apparel is notified within 15 days of receiving the order and it is confirmed that an error occurred in the product(s) shipped or that defective product(s) were shipped, Yourself Apparel will bear the return costs by collecting the product(s) in question from the delivery address. To do so, a Yourself Apparel customer support representative will contact the customer to schedule the collection and provide any further clarification on the matter.
If there is no error or defect on Yourself Apparel's part in shipping the product(s), and the customer wishes to make a return, the return costs are borne by the customer.