General Terms and Conditions
Access to and use of this site are subject to these General Terms and Conditions of Use, which comprise the General Conditions of Sale of the online store www.yourselfapparel.com and the Privacy Policy set out on the page titled "Privacy Policy", presented by the company YOURAPP, Lda, NIPC 514333278, with registered office at Rua do Refujão Nº790, 4905-152 Tregosa, Portugal, hereinafter referred to as Yourself Apparel, in reference to the registered trademark it holds.
Introduction
Sales made through the online store www.yourselfapparel.com require the customer's acceptance of the General Conditions of Sale, which are established in compliance with the legislation applicable to the e-commerce sector.
Yourself Apparel reserves the right, however, to amend these General Conditions of Sale without prior notice, undertaking to publish any changes on this site.
Yourself Apparel is not liable for any facts arising from the unavailability of the site, whatever its duration, and further reserves the right to restrict access to certain areas of the site for technical reasons or to comply with legal obligations.
Purpose
The purpose of these General Terms and Conditions of Use is to define the conditions of access to and browsing of the site by customers wishing to make purchases in the online store. The General Conditions of Sale are intended to regulate the operational terms of the commercial transactions carried out between Yourself Apparel and the Customer. The Privacy Policy is intended to identify the measures for protecting privacy with regard to the processing of personal data and the free movement of data of natural persons, including the tools for personalised management of the personal data provided by customers.
1 - General Conditions of Sale
Order and Purchase Process
Deadline and Payment Methods – After completing the order process in the customer's personal account, the customer has a period, indicated in the selected payment method, to make the payment. Once this period has elapsed, the order will be cancelled.
1.1 Yourself Apparel offers the following payment methods for purchases made in the online store:
Credit Card
Customers can pay by credit card and enjoy the liquidity benefits and payment terms offered by their bank.
All transactions on our website are secure.
Is it safe to pay with my card online?
Yourself Apparel uses a sophisticated fraud detection and prevention mechanism. Through this solution, it is possible to verify the authenticity of payments made online, while at the same time safeguarding the integrity and security of customer data, as well as their identification.
This security is made possible by SSL (Secure Socket Layer) technology, which encrypts the communications between the customer's computer and our server so that they cannot be intercepted. As such, Yourself Apparel reserves the right to refuse payment for an order deemed to be an illicit transaction. Any and all activities considered illegal will be immediately reported to the competent authorities.
3D Secure: 3D Secure is a communication protocol developed to improve the security of online payments and enable authentication of the credit card user with the card's issuing bank. When making a payment in an online store, a process is triggered that checks whether the card used is valid. If it is, the security systems associated with the 3D Secure protocol verify the customer's identity in real time with the credit card issuer. The issuer validates the customer's identity and informs the store's system that the card used is legitimate.
The goal is to protect credit card holders, reducing the likelihood of fraudulent use of their cards and improving transaction performance. This protocol is used by Visa, under the name "Verified By Visa", and by Mastercard, under the name "Secure Code".
Multibanco
Multibanco payments can be made through the Multibanco ATM network or through your Homebanking.
When you complete your order, a Multibanco reference will be generated. The customer will receive this reference in the order confirmation e-mail.
To make the payment at a Multibanco ATM, the customer must select the "Services/Purchases Payment" option and enter the corresponding entity, reference and amount.
Shipping
All orders completed and paid by Credit Card, Multibanco and MB Way will be shipped the same day, provided payment was made before 1:00 PM on a business day. Orders paid after that time will be shipped the next business day.
With the bank transfer payment option, the order will be shipped on the day we receive payment confirmation from the bank.
If we have any question related to the order (delivery address, payment confirmation, out-of-stock products, etc.), we will contact the customer through our Customer Support. The order will not be shipped until we receive a reply to our message. If we do not receive any reply, we will cancel the order and refund the customer.
1.2. Delivery Process
Upon payment confirmation, the customer will receive a confirmation e-mail with the corresponding order note.
Orders are delivered Monday to Friday, excluding local or national holidays, to the address indicated by the customer when placing the order.
The customer may receive the order wherever they wish (except PO boxes), Monday to Friday. To do so, simply provide us with an address where you will be present between 9 AM and 7 PM. A delivery attempt will be made by a carrier courier.
NOTICE: It is not possible to choose a specific delivery time, as it will be conditioned by the route defined by the carrier for the courier on the day of delivery.
Providing an incorrect or incomplete delivery address may result in the order being returned to Yourself Apparel, generating additional shipping costs for the customer should they wish it to be resent. We recommend always making sure that the delivery address given when registering the order is correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing details provided.
The order will be shipped using one of the following services:
CTT or CTT Expresso:
With CTT or CTT Expresso, the order will be sent to the address selected when it was placed.
If no one is present, a notice will be left for the recipient to collect the order at the post office in their area of residence. The collection period is 5 business days from the date of the delivery attempt. To collect it, the recipient must present the notice or code left by the courier, as well as their ID card or citizen card. If the order is not collected within 5 business days, it will be returned to us.
If the delivery address provided by the customer is incorrect or incomplete, the CTT courier will have no way to leave a notice, so the order will immediately enter the return process to Yourself Apparel.
Delivery times
Mainland Portugal
Once your order has been shipped, we guarantee a delivery time of up to 2 business days.
Madeira and the Azores
Once your order has been shipped, we guarantee a delivery time of up to 5 business days.
Shipping costs
Shipping costs are automatically calculated by our system.
Shipping costs are automatically updated as the customer adds items to the shopping cart.
Free shipping on orders over €49.99 does not apply to the islands (Azores and Madeira).
Refund of shipping costs
If the reason for the return of the order is Yourself Apparel's responsibility, we will refund the corresponding shipping costs (for example: defective products or products different from the items actually ordered).
For the refund to be made, regardless of the payment method, the customer must provide their bank details.
The customer may choose a bank refund or a refund voucher that can be used on a future order. The voucher will be valid for 12 months from its date of creation. After this period, no refund of any kind will be given.
If the reason for the failed delivery and return of the order is the carrier's responsibility, regardless of the payment method chosen, the customer should contact Yourself Apparel so that we can resolve the situation with the carrier.
Order cancellation
The customer may only cancel their order if it is not yet being processed. If so, they must contact Yourself Apparel by phone at: 916700484.
Order cancellation is only possible through the process mentioned above. Any request made through any other means cannot be honored.
1.3 Returns
If the customer wishes to return one or more items, they may do so within 15 days of receiving the order, provided the following conditions are met:
• Have the purchase invoice;
• Products must be returned with the tag attached and in the same condition in which they were received;
• Products must not have any odor, marks of use, or any alteration from the time they were received, and must not have been washed by the customer.
To exercise their right to return, the customer must contact our Customer Support by email at hello@yourselfapparel.com, specifying the order number and the description or reference of the product(s) to be returned. The refund can be made via bank refund or a refund voucher, which is valid for 12 months from its date of issue. After this period, no new refund will be given.
The customer should also bear in mind whether the product they wish to return was purchased as part of a promotional campaign and whether, for that reason, they received a free gift item. If so, they must return not only the product in question but also the gift they received with their purchase. Both products must meet the guidelines mentioned above.
The customer must send us the item(s) to the following address:
Yourself Apparel
Rua do Refujão, Nº728
4905-152 Tregosa
Portugal
If we receive an item that does not meet the conditions mentioned above, the customer will lose the right to a refund and will have 10 days to collect the item(s) from our premises, or may instead request that it be sent back, bearing all shipping costs.
Refund methods
Yourself Apparel will do its best to refund the customer quickly, within a maximum period of 15 days from receipt of the return at our warehouses.
For the refund to be made, regardless of the payment method, the customer must provide their bank details.
The customer may also choose to be refunded via a discount voucher, regardless of the original payment method. The voucher will be valid for 12 months from its date of creation. After this period, no refund of any kind will be given.
Return costs
If Yourself Apparel is notified and it is confirmed that an error occurred in the product(s) shipped or that defective product(s) were shipped, Yourself Apparel will bear the return costs by collecting the product(s) in question from the delivery address. To do so, a Yourself Apparel customer support representative will contact the customer to schedule the collection and provide any further clarification on the matter.
If there is no error on Yourself Apparel's part in shipping the product, and the customer wishes to make a return, the return costs are borne by the customer.
1.4 Product Information
We rigorously follow all necessary procedures to ensure that all details, descriptions and prices of the products shown on the site are correct. However, there may be situations in which product information, including prices and promotions, was not correctly published. In such cases, Yourself Apparel reserves the right not to proceed with orders for these products. If the customer places an order for these products, the Customer Support team will contact them and inform them that the process cannot proceed.
Orders may also not be shipped for other reasons, such as:
• product out of stock;
• inability to obtain payment authorisation;
• order deemed fraudulent.
All products, campaigns, promotions and offers are limited to available physical stock and/or the units set for the campaign.
Regardless of the payment method, if the order contains a product for which there is no longer any physical stock, it will be removed from the order and, after contacting the customer and if they confirm they wish to proceed, the remaining products will be shipped.
The refund can be made via bank refund or a refund voucher, which is valid for 12 months from its date of issue. After this period, no new refund will be given.
Yourself Apparel may change prices without prior notice.
Payments are always made in euros, even when prices are displayed in other currencies. Some banking entities may charge exchange fees. Yourself Apparel is entirely unrelated to this and assumes no responsibility for it.
1.5 Promotional Codes
Available promotional codes cannot be combined with other promotional codes.
All promotional codes sent automatically by e-mail cannot be combined with products on promotion, other promotional codes, or the free shipping offer on orders over €49.99.
When major discount campaigns are running (for example, 50% promotions across the entire website), promotional codes (from influencers, e-mail, etc.) are not valid.
1.6 Suggestions and Complaints
Our customers' opinions are very important to us, as they allow us to improve the services we provide. So, if for any reason our customers are not satisfied with our services, or if they have any suggestions, we would appreciate it if they would take a few minutes to report any situation, preferably by sending a message to Customer Support.
If the complaint relates to a specific order, customers have 30 days from receipt of the order to contact Customer Support to report the problem detected.
If the customer has received a defective or damaged product, or if the product received is different from the one actually ordered, they will need to attach some photographs clearly showing both the problem detected and the condition of the box in which the order was delivered.
The customer must also keep, until otherwise instructed by Customer Support, both the defective, damaged or incorrect product and the corresponding order box.